Support Overview

Strategic Planning

Our Sales & Technical Support Team will work with you through every step of your Business Continuity Planning. During initial consultation, we ask a lot of questions towards clearly defining solutions that are inline with your business for lower-cost and lower-risk reduction.

Risk Management​

We work with you for your defined company policies and regulations to ensure your high-efficiency and reliable DR operations setup. We will also coordinate and schedule regular test recovery as drill opportunity simulations. 
 

Clients Relationship

At Q2 Cloud Inc., our relationships with our clients do not simply end at the point of sale.

In addition to our Auto-Nofications and system alerting tools, we take the initiative to contact our clients when their location backup requires some attention. 

Investment

While there is no capital expense outlay required to use our reliable business continuity, we believe in developing personalized, individual relations with our clients. We greatly value the opportunities and will invest our time at no cost, to ensure your 100% client service satisfaction. 

No project is too big or too small.

Download Software

To obtain the latest backup & recovery software, please visit our Download page. Also available from there are the various operating system installation guides. 

Please contact us to schedule your free online conference evaluation setup.

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Training and Ongoing Support

Towards our high-integrity Client-Focus, we work deligently with our Clients & Partners to train and provide an overview to our service graphically-user friendly interface. 

All calls and emails are answered when you need help or have questions.

Agent-less Architecture

One computer installation to protect your entire business LAN/WAN. All upgrades & SP's are thoroughly tested before system wide application. System Maintenance alert 24-48 hour notifications without the necessity of having to tie up your administrative IT Support.

Where is Our Data Stored?

As a 100% Canada based business, Q2 Cloud currently secures client data in its triple redundant data centers in Toronto, ON and Vancouver, BC to support its geographic East to West coast client service operations.

 Supported Operating System Platforms​

Windows ® Native Client/Server
Local or Remote and/or Virtual
UNIX Native or Virtual, Red Hat & SUSE
Mac OS X, Tiger, Leopar and Snow Leopard

Supported Email & Databases

Microsoft ® Exchange Servers, Outlook clients, SharePoint, Lotus Notes & Groupwise 

Microsoft ® SQL, MySQL, Postgress & Oracle

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